This is becoming a bit of a habit, us meeting like this. But if you are reading this you really want to try out Wix. Go on then.
Common Outlook Consulting Inc. Recent Clients
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Deloitte
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IBM
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KPMG
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Royal Bank of Canada
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Sodexo
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TD Bank Group
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Toyota
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Worldpay

Commanding Presence
Two-Day Managing Conflict and Difficult Conversations
SHOULD YOU ATTEND?
If your job requires the cooperation of others you should attend this workshop. If you have to deliver feedback or develop strong relationships you should attend this workshop. If you feel your communication skills let you down in difficult situations you should attend this workshop.
You’ll leave the workshop feeling more confident and better equipped to handle the difficult conversations that are part
of any workplace.
WHAT AND HOW YOU WILL LEARN
Our skilled and experienced workshop leaders use interactive exercises, case studies, discussions and videos to ensure you’ll learn the skills you need to help you start and finish difficult conversations. You’ll have a chance to learn about- and use- techniques to help manage strong emotions: yours and others. You’ll leave with simple but powerful tools to help you become a more effective communicator.
The workshop content is based on theories developed by our colleagues at the Harvard Negotiation Project combined with the many years of real world experiences of our workshop leaders. The workshop provides you with a strategic and step by step framework for managing difficult conversations.
Book Your Managing Conflict Training Today
Day One
8:30AM Introductions and Purposes – Presentation and Group Discussion
9:30AM Costs of Raising / Avoiding / Cycle of Indecision
10:00AM Personal Case – Effective and Ineffective Communication Skills
11:00AM Orchestrating a Difficult Conversation Authentically
11:30AM The “Three Conversations” Framework:
Shifts in Thinking
12:00PM Lunch
1:00PM Working with the “What Happened” Conversation
2:30PM Role-Play– Preparation, Conversation, Debrief
4:15PM Key Lessons and New Questions
4:30PM End of Day One
Two-Day Managing Conflict and Difficult Conversations Workshop Agenda Outline
Day Two
8:30AM Key Insights from Day One + Q&A
9:30AM Delivering Bad News
10:00AM The Role Reversal Exercise
12:00PM Lunch
1:00PM Managing Strong Emotions – Ours and Other People’s
2:30PM Identity and its Role in Difficult Conversations
3:30PM How to Begin, and Deciding Whether or Not to Engage a Topic
4:00PM Putting it All Together: Going Forward and Personal Action Plans
4:30PM End of Day Workshop
Two-Day Managing Conflict and Difficult Conversations Workshop Testimonials
“This course was straightforward and practical — user-friendly. I specifically took this course for help with co-workers and meeting preparation, and now I feel I can deal with these different situations with confidence.”
Sally Leech, Customer Service, Instrument & Service Specialist, BD Biosciences
“I found the course reinforced principles and techniques previously learned, but did so in a thought-provoking and encouraging environment. No matter how much experience or reading any salesperson or manager has, courses like this one have great value and should be taken advantage of when offered.”
Gary Clifton, Marketing Manager, Biotronik Life Systems
“Common Outlook was a pleasure to deal with and brought a tailor-made approach, focused on our needs. They addressed our concrete business issues. My investment was repaid many times over.”
Satya Menard, President, Central and South America Region, Sodexo
“Two months after taking the course I have not only implemented but continue to use the effective tools that were taught to me throughout this session. This workshop has definitely provided me with the discipline to better prepare for meetings.”
— Kim Carter, Vice-President, Business Development, De Lage Landen Financial Services
Gary Clifton, Marketing Manager, Biotronik Life Systems